True Utility® - Pocket Tools

WARRANTY

Product warranted against defects in materials & workmanship by True Utility under terms & conditions for 1 year from date of purchase. If defective during warranty period, product will be repaired or replaced free of charge. Warranty doesn’t cover: water damage, improper handling, battery life, bulbs, flame consistency & colour clarity, colour finish, accidents, wear & tear. Proof of purchase is required. See contact for address.

Please follow the below steps when returning any TRUE UTILITY products covered under the above warranty:

Step 1: Package the Tool Securely

When sending your tool, please ensure that you label the package clearly. We cannot be responsible for products that do not reach us. Please include: The tool, proof of purchase, reason for return, contact information, your name and return address. Make sure all your correspondence is legible so we can deal with your request as quickly as possible.

Step 2: Address and Postage

We recommend using a recorded delivery service to best ensure arrival of your parcel.

Step 3: We Replace your Product

Once your product is either repaired, replaced or if product is discontinued, replaced with an item of equal value, we will post it by 1st class Royal Mail or Recorded Delivery (depending on value of item. We will strive to return your product as quickly as possible, please be patient at busy times of the year.