CUSTOMER SERVICES
Dear Customer |
Please be sure to utilize the information in this section to better understand the services we provide to you, as a customer. Many questions that you may have are answered in the online Frequently Asked Questions. Visit the Warranty section to learn more about TRUE UTILITY's 10 year guarantee on all its products. This section also outlines the simple Return Policy.
If you do not find the information you are looking for, please contact:
True Utility Customer Services
Unit2 Branksome Business Park
Bourne Valley Rd
Poole
BH12 1DW
customer-services@trueutility.com |
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Warranty |
| Product warranted against defects in materials & workmanship by True Utility under terms & conditions for 10 years from date of purchase. If defective during warranty period, product will be repaired or replaced free of charge. Warranty doesn’t cover: water damage, improper handling, battery life, bulbs, flame consistency & colour clarity, colour finish, accidents, wear & tear. Returned items must be sent by recorded delivery. Proof of purchase is required. If product is discontinued, we reserve right to replace with similar product of equal value. See contact for address. |
Return Information |
Please follow the below steps when returning any TRUE UTILITY products covered under the above warranty:
| Step 1: Package the Tool Securely |
When sending your tool, please ensure that you label the package clearly. We cannot be responsible for products that do not reach us. Please include: The tool, proof of purchase, reason for return, contact information, your name and return address. Make sure all your correspondence is legible so we can deal with your request as quickly as possible.
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| Step 2: Address and Postage |
True Utility
Product Return
Unit2 Branksome Business Park
Bourne Valley Rd
Poole
BH12 1DW
United Kingdom
Please use a recorded delivery service to best ensure arrival of your parcel.
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| Step 3: We Replace your Product |
Once your product is either repaired, replaced or if product is discontinued, replaced with an item of equal value, we will post it by 1st class Royal Mail or Recorded Delivery (depending on value of item. We will strive to return your product as quickly as possible, please be patient at busy times of the year.
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