True Utility® - Pocket Tools

FREQUENTLY ASKED QUESTIONS

We hope you find the answer to your question here. Feel free to email customer services if you have anymore questions.

What do I use to refill my lighter?

All Trueutility lighters need to be refilled with Butane gas. This comes in cans with various nozzles and is available from any good newsagent, tobacconist, or supermarket..See Lighter Instructions for more info.

How do I bleed the air from my lighter?

If your lighter fails to ignite, check to see if there is a spark when the lighter mechanism is operated. Make sure that the lighter contains fuel. Make sure all trapped air is released by bleeding. If there is an ignition spark and the lighter does contain fuel, try the following steps. Adjust the flame setting. Depending on the lighter model, this is either done by hand, using the wheel control at the base of the lighter, or using a small screwdriver to turn the setting control at the base. Begin by turning the flame setting up a little at a time, until the lighter ignites every time. Note that ignition failure can be caused by flame settings that are too high as well as too low. See Lighter Instructions for more info.

How do I bleed the air from my lighter?

If the lighter fails to ignite after completing all the usual checks and it is certain that there is an ignition spark and that the lighter contains plenty of fuel, it may require bleeding to remove trapped air from the fuel tank. To bleed the lighter, hold it upside down and press the refill valve using a ballpoint pen or small screwdriver. Continue pressing until hissing stops. Press again several times until hissing stops completely. Then refill the lighter. Shake the gas canister first. Use at least two five second bursts and shake the gas canister each time. Repeat until the lighter is full. Escaping gas indicates that the lighter is full.See Lighter Instructions for more info.

What type of batteries do the following tools need?

TU01 Torch Watch: 1x SR626sw 1x CR2032 button cell batteries supplied
TU13 LED Pen Light: 3x LR41 button cell batteries supplied
TU14 LED Tiny Torch: 4x LR41 button cell batteries supplied
TU18 LED Carabineer: 2x CR1220 button cell batteries supplied
TU19 LED Button Light: 2x CR1616 button cell batteries supplied
TU20 LED Micro Torch: 4x LR41 button cell batteries supplied
TU21 LED Clip Light: 3x LR41 button cell batteries supplied
TU22 LED Knife Light: 1x CR1220 button cell batteries supplied
TU25 8 LED Flashlight: 4x AA not supplied
TU26 6 LED Flashlight: 4x AAA not supplied
TU27 4 LED Flashlight: 3x AAA not supplied
TU28 3 LED Flashlight: 1x AA not supplied
TU30 DogTag Tool: 2x CR927 button cell batteries supplied
TU40 TravelBug: 2x CR927 button cell batteries supplied
TU50 LockLite: 2x CR1616 button cell batteries supplied
TU80 Compact TrueLite: 3x AAA not supplied

My Torch Watch has stopped working. What's wrong?

Many customers do not realise that the LED and the watch itself run off seperate batteries and that they need to be taken to a qualified horologist for replacement.

What type of carrying cases are available for my tool?

A durable hard wearing canvas case is available for the following products:
TU25 - 8 LED TrueLite Flashlight
TU26 - 6 LED TrueLite Flashlight
TU27 - 4 LED TrueLite Flashlight
TU28 - 3 LED TrueLite Flashlight
TU80 Compact TrueLite - 3 LED Flashlight pouch

All can be ordered at extras